Most standard items ship within 2 to 7 business days. Larger items like pergolas and motorized screen systems may require freight shipping, which typically arrives within 3 to 9 business days depending on your location. You will receive tracking details as soon as your order leaves our warehouse.

We offer free shipping within the United States on most orders. If an order is subject to additional shipping fees or special delivery requirements, this information will be clearly displayed on the product page and at checkout.

We accept returns on most items within 30 days of delivery, provided they are in original, unused condition with all packaging intact. For furniture dining sets and pergolas, please inspect your shipment carefully upon arrival and report any damage within 48 hours. Our team will guide you through the return or replacement process promptly.

Absolutely. If a product is not the right fit for your outdoor space, we are happy to arrange an exchange for a different size, color, or configuration. Simply reach out to us within 30 days of receiving your order, and we will coordinate the details. Return shipping for exchanges is handled on a case-by-case basis.

The right heater depends on your patio size, whether the area is covered or open, and how you plan to use the space. For smaller covered patios, a wall-mounted infrared heater works well, while larger open areas benefit from freestanding models with higher wattage. Feel free to send us your patio dimensions and a photo, and we will recommend the ideal setup.

Our motorized pergola screen systems are engineered to handle moderate wind conditions and feature guided track systems that keep the fabric secure. For areas with frequent high winds, we recommend the zip-track models that lock the screen in place along the side rails. Each product listing includes specific wind-rating details so you can choose with confidence.